All sales are final. Due to our fulfillment process, we are unable to accept returns or offer refunds.
However, we stand by the quality of our products. If you receive a defective or damaged item, please contact us at Karen@karentology.com within 7 days of delivery. Kindly include your order number and clear photos of the issue so we can assist you with a replacement.
We appreciate your understanding and support!
SHIPPING RATES
We currently ship within Canada and the U.S. For international orders, please contact us at Karen@Karentology.com.
Standard Shipping
- Canada: $5 CAD flat-rate shipping
- 48 contiguous U.S. states: $5 USD flat-rate shipping
- Expedited Shipping: $20
- Lower Mainland: Free local pickup is available by arrangement. Please email us for details.
Alaska, Hawaii & Remote Areas
Our standard $5 flat-rate shipping does not apply to Alaska, Hawaii, Yukon, Northwest Territories, Nunavut, Puerto Rico, Guam, other U.S. territories, or remote/extended service areas.
Additional shipping charges may apply to these destinations and will be shown at checkout where available.
DELIVERY TIME
- U.S. Orders: Estimated 7–10 business days
- Canada Orders: Estimated 7–14 business days
- International Orders: Please contact us for shipping options
PROCESSING TIME
Orders are typically processed within 2–3 business days before shipping.
ADDITIONAL NOTES
- Any applicable duties, taxes or import fees are the responsibility of the customer and may vary by destination.
- Delivery times are estimates and may be affected by carrier delays, holidays or weather.
- Questions? Please contact us at Karen@Karentology.com.
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